Covid-19 Information

Important Corona Virus Information and Resources

COVID-19 Management Message

As your property managers, we are aware of the impact that COVID-19 (Coronavirus) is having on our local communities. We understand that many of our residents have lost their jobs, been put on leave, or have had hours severely cut back due to the shutdown and/or reduced services of restaurants, gyms, venues and many other businesses.

We have created this page with updates on the latest rental assistance resources for our residents. Please know that we are here for you, and will be updating you on any operational or policy changes as the crisis unfolds.

Our team thanks you for your continued understanding and support.

Building Common Area Usage and Maintenance

We are taking the following actions regarding proactive steps to reduce a potential spread of illness within our apartment communities.

Based on recent guidance from the CDC (Center for Disease Control and Prevention), and new State directives, our properties have initiated changes to our current procedures as outlined below:

Until further notice, the use of all community rooms and fitness centers where applicable are closed for the time being. Lobby, package, mail and laundry areas will remain in use however we ask that you practice safe social distancing and general cleanliness.

We also ask for your patience in response times and procedures when requesting work orders for our maintenance teams. Effective immediately only emergency maintenance will be prioritized and scheduled. These are defined as items that involve life safety or potential hazards to resident health or building structure.

Examples of what will be given priority include such things as clogged toilets, water leaks, no heat and appliance malfunctions. On service calls, we may ask whether you are feeling ill, or if you’ve recently traveled outside the U.S., before we enter your apartment. These actions are designed to both protect well-being and provide support for anyone who may develop health issues related to the COVID – 19 virus.

Protect Yourself and Your Community

According to the CDC, there are several preventive actions you can take, including:

  • Avoid close contact with individuals showing signs of illness.
  • Avoid touching your eyes, nose, and mouth without first washing your hands.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer

Additionally, to refrain from spreading illness to others, if you are sick you should:

  • Stay home.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

If you have traveled to China in the last 14 days, the CDC recommends seeking medical attention right away. Notify your doctor’s office or emergency room about your situation and travels before you visit their offices.


Chicago, Cook County, and State of Illinois Rental Assistance Programs

State and local residents struggling to pay their rent due a lost a job or reduced income as a result of COVID-19 can now apply assistance through three separate rental assistance programs offered by the city, county and state. Wherever your property is located, CARES Act funding is available to tenants who have been impacted financially by COVID-19.

State of Illinois Emergency Rental Assistance (OPEN TODAY)

Applications are now available for the Emergency Rental Assistance Program (ERA) to support Illinois tenants (qualified at 80% AMI or less) unable to pay their rent due to a COVID-19-related loss of income. Tenants whose applications are approved will receive one-time grants of $5,000 paid directly to their landlords to cover missed rent payments since March 2020 (or prepay payments through December 2020). Tenants should be directed to apply online at: between August 10th and August 21st.

Suburban Cook County Rental Assistance Program (OPEN TODAY)

The COVID-19 Recovery: Rental Assistance Program will pay up to three months of overdue or future rent directly to landlords by the Housing Authority of Cook County. Tenants (qualified at 80% AMI or less)can apply for rental assistance between August 10th and August 18th. For questions about the application process , contact: or see the County’s “Frequently Asked Questions

City of Chicago Housing Assistance Portal

The Chicago Department of Housing will administer $34 million in direct rental assistance to Chicago residents in need. Chicago’s citywide portal is accepting applicants (renters) between July 27th and August 14th.

Visit for more information.

Centers for Disease Control

Pandemic Resources:

World Health Organization

Small Business Administration   
SBA Coronavirus Resource: 
Coronavirus Resource:

One Fair Wage
Tenants who are service workers or tipped workers who have lost their job may be eligible to apply for emergency assistance through One Fair Wage’s Emergency Coronavirus Tipped and Service Worker Support Fund.

Bartender Emergency Assistance Program

National Restaurant Association COVID-19 Response and Resource Page.

Illinois Restaurant Association

Please Contact if You Require Assistance

The coronavirus (COVID-19) pandemic has thrust our community into unknown territory. We recognize this is a frightening time and that many in our community have faced both health and economic impacts. We are here to try to help.

The last thing anyone wants is to lose a safe place to call home. Unfortunately, there has been misinformation circulating online and in the media about what the current crisis means for those who rent their homes.  Our hope is to eliminate any confusion.

If you have suffered a job loss or other substantial loss of income due to the COVID-19 pandemic and are unable to pay rent, we encourage you to notify us as soon as possible to discuss potential alternative payment arrangements that may be made to accommodate your situation. Please be aware that if you do not contact us to let us know that you have been affected by COVID-19, we will not know that you may need assistance during these unprecedented times.

Please Follow These Steps
1. Fill out the the form at the bottom of this page, that will notify us of the description of your hardship and need for assistance.
2. Please log in to the Resident Portal to upload your Rent Deferral Program documents.

If you are not currently facing a COVID-19 related hardship, please continue to pay rent as usual. As employers, we want to ensure we are able to continue to support the personnel and staff who work every day to provide essential services to all residents.  We are all in this together, and if we work together, we can weather this storm.

Contact Monroe Management

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Please Stay Safe and Healthy

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